HostGator Web Hosting Review by Jacob Woolfe
Jacob Woolfe's Rating of HostGator: Excellent!
Jacob Woolfe wrote us a positive review of HostGator.
Jacob's Review was posted on: 11/18/2011
Here is his HostGator Reseller Hosting review:
Wow! It's already been 3 years! Didn't even realize I've been with HostGator that long.
I've had nothing but great customer service with HostGator. Recently I had some security issues (in the end my own fault, 100% nothing to do with HostGator) and HostGator was quick to assist me in uploading backup files to fix the issues, not once but twice (after the 2nd time I was able to figure out the issue that caused it).
Hold time is usually pretty short for phone calls to. Even at 20mins (I think it was that long anyways), it's pretty quick considering how many people they must deal with. Thanks to speaker phone, waiting is easy. But can I request a call waiting system that lets us choose our music genre? That would be awesome, minus you having to pay royalties to do so. haha.
Anyways, web chat I find to usually not be full satisfying. 9/10 they always have me send an e-mail off to support or create a ticket. It doesn't seem like the chat support workers have much control. Which is actually understandable when it comes down to it, they can’t afford to hire 100 administrators, that would put them out of business. It really isn't a big issue. However, if your server is down (hey it happens, servers can hang), chat support gets it right back up in no time. For most other things other then general questions, call or send a support ticket or e-mail.
So all and all I love HostGator. I’ve compared them to many other places (even during my 3 years here to keep weighing all options) and no one had everything that HostGator gives me and then some. While a few others offer more storage and/or bandwidth for the same cost, they had really crappy reviews, not cPanel, or looked shady.
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